At 1300 Taxi Booking, we value your time and trust. We understand that plans can change, so we have designed a simple and transparent cancellation and refund policy to make your experience smooth and worry-free.
Cancellation Policy
- Cancellations made 24 hours before the scheduled ride will receive a full refund.
- For cancellations made within 24 hours, a nominal fee may apply depending on the service type.
- No-shows or late cancellations may not be eligible for a refund.
- All cancellations must be communicated through our official booking channels to be valid.
Refund Policy
- Refunds are processed within 5–7 business days after cancellation confirmation.
- Refunds are credited to the original payment method used during booking.
- If you face any issues with your refund, our customer support team is always available to assist you.
- Special circumstances, such as service disruptions due to weather or unforeseen events, may allow for additional consideration in refunds.
We strive to make your travel experience in Melbourne hassle-free. Your satisfaction is our priority, and we are committed to ensuring a fair and clear cancellation and refund process.
